We work with about 8 different collections, and NONE are as efficient/helpful and smart/understanding as you and your people.
As Manager of Collections for a major supermarket for almost 20 years, I found the third party collections by MCA to be extraordinary. The last thing first party retailers want is to waste precious time with charged-off debt complaints. With MCA, I rarely had to intercede with collection call issues. Their approach if firm yet professional and I found the entire staff was friendly, cooperative and knowledgeable.
You are all most kind and so nice to deal with I just wanted you all to know how much this office appreciates all the you do.
Dealing with people can be a very trying job believe me I know. I feel that I give all folks the same treatment as far as being fair, but when I send them to you I hope you don’t feel the BUCK.
No one ever said my job was going to be easy, but I do hope you know how very much I am happy and satisfied having you on my side.
I hope you all have a great week and I will keep the account coming.