Tell the TRUTH about Business and your customers will become lifelong customers. Be upfront about all the possible costs involved. Don’t change them after the fact and continue adding to their bill or invoice. This makes them start to question your integrity. This is the quickest way to lose a referral.
Every business has things that come up beyond their control. It is how it is handled that makes all the difference. If they think you are genuinely doing your best and you have their best interest in mind, they typically are quite forgiving. It all has to do with attitude. Do you act like they are paying your salary and you appreciate it or do you act like they are an inconvenience?
Smile… Whether you are in person or on the phone a smile can be seen. Remember to continue smiling even if a customer is upset or grumpy. We all have great days and we all have not so great days. How would those taking care of you feel when it is your not so great day? Act like they are your first priority.
People buy into PEOPLE.. That is why we do business with those we Know – Like – Trust. Provide each customer an experience when they leave or hang up they feel like they were the most important customer of the day.
Believe it or not Customers don’t always buy because of price. Think about your own experiences. Maybe you go to a place to service your vehicles because you TRUST them. You know they aren’t going to suggest things you don’t need so in the long run that $20 or $40 difference on one repair won’t be what keeps you coming back but the fact of their integrity and service.
Know what your number one priority is for your customers. What can you do to add more value and possibly not cost you or them a dime?
So many have forgotten the customer is always right. They may not be right but what is it worth to prove you are right? Take for instance a fast food restaurant takes your order for cheese on your sandwich but the one taking the order didn’t ring it up.. Now they have two choices. They can say no problem and for about .05 save a customer and all their friends or they can make a big deal out of it, make the customer look bad to everyone in the restaurant and lose that customer for life and many others as they share their experience. Is it worth a piece of cheese?
Pay attention to what they order, not what they say they want. If they say they want something different yet are not purchasing, what is the reason? Price, color, fragrance…. What are they willing to pull out the wallet and spend on is the RIGHT Answer!
Find what sets you apart from your competition. It may be your niche, your target market or your signature item. Your customer service should be a given that you go above and beyond.
Keeping in mind you can do everything the customer wants and go above and beyond and there is still going to be a percentage you will never completely satisfy. If you have done YOUR best you have to accept that and move on to your next amazing customer.
MCA is a third party debt collection agency that has been in constant business since 1950. We are rated A+ with the Better Business Bureau and we pride ourselves on excellent customer service along with delivering great recovery rates. There is no cost to you unless we collect! Why not try and re-coop some of your past due accounts with no out of pocket expense?
